We aim to process all orders within 1–3 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to help ensure a successful delivery.
All orders are processed within 1–3 business days. Once dispatched, estimated delivery times are:
Please note that shipping times may vary due to weather conditions, holiday seasons, or carrier delays. In rare cases, processing may take slightly longer due to high demand during peak seasons or address verification. If so, we'll let you know by email. We'll keep you informed every step of the way.
Order Cutoff Time
Orders placed before 4:00 PM EST (Monday to Friday) will begin processing the same business day. Orders placed at or after 4:00 PM EST, on weekends, or on public holidays will begin processing on the next business day.
Shipping Costs
Standard tracked delivery is $6.99 on all orders. Free shipping is available on select orders above a certain amount. Every order includes a tracking number so you can follow your package from dispatch to delivery. Tracking details will be emailed to you once your order has shipped.
Shipping Destinations
We currently ship to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Saudi Arabia, Spain, Sweden, Switzerland, United Kingdom, and United States.
Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.
Important: Hayes & Tate cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.
If you wish to cancel your order after payment, you must contact us within 12 hours of placing the order.
Please note that we cannot guarantee cancellation, as orders are often forwarded to the warehouse very quickly. If your order has already been processed or shipped, we are unfortunately unable to cancel it, and you will need to initiate a return after delivery.
If you would like to return an item, please contact us first so we can provide the return instructions.
Items can be returned within 30 days after receiving the item.
Return shipping costs are the customer’s responsibility. Hayes & Tate does not provide prepaid return labels and does not reimburse return shipping costs.
Refunds, if approved, will be issued back to the original payment method after the returned item has been received and checked.
support@lucyandmia.com - We aim to respond as quick as possible from Mon - Fri, 9:00am - 5:00pm EST
