When you receive something you weren't expecting, we feel your pain. That's why we're here for you every step of the way in your shopping journey, including returns and exchanges!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@lucyandmia.com. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the customer’s responsibility (unless the item is confirmed defective or we sent the wrong item).
You can always contact us for any return question at support@lucyandmia.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns due to sizing issues do not constitute quality issues. Please allow for 2–3 centimeters of discrepancy from measurements displayed on our size chart due to manual measuring errors. Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations.
Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
Returns due to dissatisfaction with styles, colors, fit, and changes in personal preferences are NOT treated as quality issues.
Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
(Our return shipping / restocking terms still apply unless the item is defective or incorrect.)
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. Please note that a 15% restocking fee will be deducted from your refund amount. If approved, the remaining balance will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us at support@lucyandmia.com
If you wish to cancel your order after payment, you must contact us within 12 hours of placing the order.
Please note that we cannot guarantee cancellation, as orders are often forwarded to the warehouse very quickly. If your order has already been processed or shipped, we are unfortunately unable to cancel it, and you will need to initiate a return after delivery.
Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund.
Please make sure you have not included non-Hayes & Tate item(s) by accident in your return package. We will not be responsible for sending those items back to you.
Items sent back to us without first requesting a return will not be accepted.
support@lucyandmia.com - We aim to respond as quick as possible from Mon - Fri, 9:00am - 5:00pm ET
